State Farm® Insurance Agent Matt Willis

"When I say that small acts of kindness go a long way, I truly mean it. I was in a terrible car accident in 2023 with my 3yo at the time, with the at-fault driver being insured with State Farm. Since then, communication throughout the entire process has been more than hectic. However, I’d like to highlight how today, I chose to walk into a State Farm office and attempt to walk out with a resolve to the communication lag. Mrs. Jessica Russell went above and beyond in assisting me. Not only did she do what I requested, but a step further in calling to ensure the documents were received and then explained exactly what I needed to hear to give me a bit of ease. The day began with dropping my 4yo off and simply wanting to go for a walk to feel better, but I’m more than glad that I decided to stop for a smoothie afterwards and there was State Farm. Again, thank you Jessica for your amazing customer service and your kind words. State Farm, on Steiner’s Way certainly has a great team."

"Great staff. Friendly, caring and super efficient."

"Jessica is AMAZING!! She’s very knowledgeable and has an amazing attitude."

"Matt has been my family agent for over 20 years. He has always looked after my family interests. He has been supportive of me and my South Augusta community. When I am doing community events, he will donate to my events. He and his agency are always willing to help. They will review my policies and give me options , and advise me on the best options and the best plans for me. He has always provided me and my family with expert advice. Jessica and Matt have taken very good care of me and my properties - house, cars, and my life insurance. There's are the best, I will drive the extra miles to see and talk to them."

"Matt’s team has been a highlight for my husband and I since moving to Augusta. They go above and beyond to deliver exceptional customer service, knowledge, and care in satisfying their clients. Everyone I talk to I share how wonderful of an experience we have with this StateFarm agent and team!"

"Very helpful and personable! Calling them was easy and they were timely in responding."

"Tried to get a auto rental while my wife's auto is getting insurance repairs. My truck broke down and called my agent but was told all he could do is put me in touch with rental place I chose. I guess state farm only uses one rental place. My insurance premiums go up every 2 or 3 months with no claims, when I do file one this is what I get for being a loyal customer. WHAT A JOKE"

"Matt and Josh are really very helpful and informative. They are always able to answer my questions even if they have to get back with me on the information I'm looking for. Matt and Josh are what keeps me with state farm. Thank you"

"I have been with State Farm for many years and with Matt Willis for a few years now. They are great to work with. Jessica is so helpful with any insurance need or question that I have. Great people!"

"We are so happy with State Farm. Very prompt, they always go above and beyond to help answer any questions, and take care of all our insurance needs. Thank you for making our new car buying process a breeze on the insurance side."

"Thank you Jessica! You are awesome and very knowledgeable. I appreciate your last minute help! And I apologize for requesting your assistance at 3:49pm on a Monday. You are always willing to assist me…thank you!"

"what a great group of people! and who doesnt love being greeted by a sweet furry face. millie is just adorable!"

"Matt Willis has always been very helpful and kind. They always are great at explaining things at their office and help you try to get the best coverage and prices. Thank you to Josh Willis today as well and another kind lady who had also helped me with questions I had on my coverage today and discounts. :)"

"My family has used State Farm for years. When it came time for me to purchase my own home and car insurance, I shopped around various agencies (Allstate, GEICO, Progressive, etc.) but none of them were as competitive or friendly as Matt Willis State Farm. When push came to shove, the decision was easy—special thank you to Josh for your hospitality, friendship, and commitment to your neighbors."

"Jon took care of my insurance needs. Also, I highly recommend this business."

"They worked hard on my insurance renewal. I also got a great deal when I bundled car and house Insurance. Everyone was very friendly."

"The Matt Willis team is great to work with. They always respond promptly to any concern or issues. They take time to give you guidance and recommendations. I have not lived in the Augusta area for almost 20 years. I know they are only a phone call away."

"Thanks to Matt Willis and his team, insurance was one thing I didn’t have to stress about during a recent home purchase. My account representative, Jon Meshanko, took exceptional care of me. He thoughtfully and thoroughly walked me through the process, giving me trustworthy guidance every step of the way. Let Matt Willis and his team take care of you. You will be glad you did."

"I highly recommend Matt Willis Agency for all your insurance needs. We have needed their assistance on several occasions and always received prompt and knowledgeable responses. Matt, Josh and Jessica truly care about their clients and go above and beyond to take care of their needs. Give them a call and see what they can do for you!"

"Jessica & Matt are always so helpful! If you are looking for insurance whether it be homeowners or car insurance, you wouldn’t be disappointed if you chose Statefarm!!"

"I have been with Matt Willis and his team for a very long time. In all the years, Matt and his team have always provided great service on every need I've had. From homeowners to auto insurance, they've taken care of my family. The Agent is the most important part of your insurance. If your agent does not provide help when you need it, what's the purpose of using them? You cannot find a better agent than the Matt Willis team. Matt is a great leader and his team is excellent. A lot of agents just provide bare minimum service, but this team is consistent and superior in every way. If you need a great insurance agency to take care of your needs, call the Matt Willis team without delay."

"I highly recommend Matt Willis and his team as insurance agents. Their responsiveness, constant support, and proactive approach in finding solutions make them truly outstanding. A reliable choice for anyone seeking exceptional service in the insurance industry."

"I’m a college student that needed renters insurance- I had no idea how that worked. Matt Willis was very helpful in explaining the relevance and finding the most affordable and efficient plan for me and my roommates!"

"Josh has been the most helpful! With our new home and our auto insurance he has put us at ease. He is always ready to help and make our lives easier!!"

"Matt and his team are the epitome of customer service, always helpful, they ho above and beyond."