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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Kathy Kohler

September 6, 2023

5  out of  5 rating by Kathy Kohler
"It's unfortunate that when calling some businesses it's like a Merry-go-Round just trying to get a live human to answer. Matt Willis State Farm Agency is easy to reach when calling. I talked to Jon yesterday & today (he followed up by calling today) regarding a renters policy and needed a change performed on my policy - he was very friendly and quickly did the change. GREAT service!"

Annick Iaquinta

August 31, 2023

5  out of  5 rating by Annick Iaquinta
"Jessica Russell is AWESOME! She always responds to my requests immediately and takes care of me and any questions I have!!!"

Ali Ghouri

August 25, 2023

5  out of  5 rating by Ali Ghouri
"Great service hands down! Very attentive to your concerns & needs, informed well to move the process along quickly, and quick to respond back & get you taken care of. Definitely recommend!"

Becky Meshanko

August 18, 2023

5  out of  5 rating by Becky Meshanko
"These guys are the best! Matt Willis and Jon Meshanko are not only knowledgeable , but they are caring and passionate about helping people!"

Simone Lescott

August 3, 2023

5  out of  5 rating by Simone Lescott
"Jessica was amazing and absolutely instrumental in making the entire process a breeze!"

McClane Newsome

July 28, 2023

5  out of  5 rating by McClane Newsome
"Jon was very helpful and patient with me as I was looking to purchase insurance. He walked me through the entire process and helped me understand what I was paying for and how it would benefit my family and I in the long run. Great customer care!"

william dooley

June 30, 2023

5  out of  5 rating by william dooley
"Josh at Matt Willis - State Farm made the process of changing coverage for all of our policies extremely easy. During the moving process insurance changes are a challenge but he made it seamless. If you are ever looking to change your insurance company, I highly recommend giving them a call!"

kfamily manning

June 2, 2023

5  out of  5 rating by kfamily manning
"I absolutely cannot imagine a better insurance agency than Matt Willis. Matt takes care of our entire family, "THE MORTONS" like the salt from car, house and rental insurance. We never know when we will need it but it's a good feeling to have it when you need. Last year my window got busted, I called Matt he gave me the number to call to report and file a claim. Not only did I not have to pay but the company came to me to fix the window. Fast forward 2 months later, I was coming from Wrens and a deer hit me, it damaged my front end and radiator. Again, called Matt, reported it, they sent a tow truck to get my car, and set up a rental from Enterprise. Once my car was ready I had that dreaded feeling of how much all of this was going to cost me. My car was in the shop for 2months, the part they ordered was the wrong size so they had to wait for the right one which extended the time. However, I called Matt, they said, no worries you are good. We gotcha. And indeed they did had me. From July to August I had a rental when I turned the car in my final bill was $163, I couldn't believe it. Next stop to get my car which was heavy on my mind what that bill would be. I pulled up the guy greeted me with my papers, walked me to my car to go over everything they had done. New radiator, new front end grill, and lights. He showed me the total, my mouth dropped but he concluded with you got some good insurance cause your balance is ZERO!!! BABY, WHEN I TELL YOU I DID THE CUPID SHUFFLE , I DID!! One thing for certain, two things for sure Matt Willis is the DOPEST, BEST, MOST DEPENDABLE ,ALWAYS AVAILABLE , BEST RATES INSURANCE AGENCY! IF YOU AINT WITH MATT , YOU DONT KNOW WHAT THE GOOD LIFE IS!! I HIGHLY RECOMMEND MATT WILLIS FOR ALL YOUR INSURANCE NEEDS."

Serrita Lindsey

May 22, 2023

5  out of  5 rating by Serrita Lindsey
"Jessica was phenomenal with helping my mother get auto coverage. Jessica was able to ease the process in moving her insurance from one state to another; communication was effective and on point. Definitely gave my mother a peace of mind. Affordable rates!"

Shayla Moss

May 12, 2023

5  out of  5 rating by Shayla Moss
"I would definitely recommend Matt’s office to everyone I know! Matt and Jessica are awesome! Nothing but AMAZING customer service!"

Theodore Sierminski

February 10, 2023

5  out of  5 rating by Theodore Sierminski
"Jessica has gone above and beyond helping us with several insurance needs that we've had. Always pleasant to work with!"

Autumn Richardson

February 10, 2023

5  out of  5 rating by Autumn Richardson
"Jessica at Matt Willis State Farm goes above and beyond to make a customer feel understood and heard. We cant thank her enough for her expertise when our home flooded this past Christmas Eve. Without her reassurance, we would have been up the creek without paddle!"

Cory Bunch

February 3, 2023

5  out of  5 rating by Cory Bunch
"I really appreciate the Matt Willis team with State Farm. The whole team made my move with my family from Northwest Indiana to GroveTown seamless and effortless. He knew of me before I had even made it to town. They picked up where my previous agent left off. Excellent Customer Service!!!!"

Tanesha Wiggins

January 20, 2023

5  out of  5 rating by Tanesha Wiggins
"No complaints! Everyone I talk too was great and quick."

Mandy Crawford

January 14, 2023

5  out of  5 rating by Mandy Crawford
"Matt, Josh, and their team are awesome! They have been so helpful whenever I’ve had home/auto issues. They offer compassionate, personal, knowledgeable advice and are super helpful from start to finish. Would highly recommend their team."

Ashley Jones

January 10, 2023

5  out of  5 rating by Ashley Jones
"Just had an accident on the 4th. Josh politely told me to call the 800 number as I have never been in an accident so i didn’t know what to do. I was still a little startled and I guess it didn’t register to me that he didn’t handle that side of it. However I called back several times and he was just as patient and kind. He didn’t sound irritated or anything , even if he was. Lol. Thanks so much Josh and the whole team because I’m always calling and everyone is just as patient as can be. P.s. claim is filed and my car is already being worked on. We have our estimate and all . Thank you State Farm"

Allison Conner Pennington

December 16, 2022

5  out of  5 rating by Allison Conner Pennington
"Josh at Matt Willis - State Farm has been wonderful helping our family with our insurance needs. With 3 young adult/college age drivers on the policy it can be challenging to keep our policy up to date and our cost down, but Josh always goes above and beyond to help us find the best coverage options for our family. I highly recommend this office!"

laura skillman

December 2, 2022

5  out of  5 rating by laura skillman
"I have been with Matt Willis State Farm for over 20 years. They have always been friendly, reliable and knowledgeable."

Emily Treanor

December 2, 2022

5  out of  5 rating by Emily Treanor
"Josh was awesome! Always enjoy working with someone who has your best interest. I definitely would take the time to get a quote from him or anyone on the team!"

Luis Delgado

December 1, 2022

5  out of  5 rating by Luis Delgado
"So friendly and helpful. They live out the Good Neighbor motto."

Esteban Ballestero

November 14, 2022

5  out of  5 rating by Esteban Ballestero
"Jessica was the best part of my experience in this claim process, from the listening to the ability to connect me and talk to people to get me a result. She is an absolute asset to this office."

Maria Lavarnway

November 9, 2022

5  out of  5 rating by Maria Lavarnway
"I have been with State Farm for many years. Whenever I need to make a change/update to my policy, Jessica gets it handled very quickly for me and makes the process easy! She has taken care of all our auto, home, boat and camper needs! Recently one of our vehicles broke down on the highway and State Farm handled our towing process all from their website and made it one less thing for me to worry about! Convenience and customer service with State Farm is excellent all around!"

Sadye Clements

November 8, 2022

5  out of  5 rating by Sadye Clements
"Awesome customer service from Jessica Russell! She was very helpful and very knowledgeable on how to take care of my needs."

Joshua Johnson

November 4, 2022

5  out of  5 rating by Joshua Johnson
"Dealing with insurance in the past was almost worse than getting a root canal. Not anymore! I made the switch to Matt Willis State Farm about a year ago and I could not be happier. These guys are on point! They are very communicative, prompt, and willing to go the extra mile for anything that Ive needed. I personally use them for auto, motorcycle, boat insurance and I could not be happier with their service."

Crystal Chastain

October 27, 2022

5  out of  5 rating by Crystal Chastain
"Great place to do business with, they always try to get the best discounts they can so it doesn’t hurt your wallet. Highly recommend this company with great staff!"