State Farm® Insurance Agent Matt Willis
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Qui Sha
August 30, 2024
5
out of
5
rating by Qui Sha
"Jessica is AMAZING!! She’s very knowledgeable and has an amazing attitude."
We responded:
"I agree with you! Jessica is amazing! I am so glad she has taken such good care of you. Please do not hesitate to reach out if you need us! Thanks! Matt"
ALMETA Samuels
August 27, 2024
5
out of
5
rating by ALMETA Samuels
"Matt has been my family agent for over 20 years. He has always looked after my family interests. He has been supportive of me and my South Augusta community. When I am doing community events, he will donate to my events. He and his agency are always willing to help. They will review my policies and give me options , and advise me on the best options and the best plans for me. He has always provided me and my family with expert advice. Jessica and Matt have taken very good care of me and my properties - house, cars, and my life insurance. There's are the best, I will drive the extra miles to see and talk to them."
We responded:
"Thank you Almeta! It's our honor to serve your family! I appreciate your long-time loyalty to our office and I am very grateful for your kind words here. As always, please reach out if you need us! Thank you! Matt"
Brooklyn Holt
July 31, 2024
5
out of
5
rating by Brooklyn Holt
"Matt’s team has been a highlight for my husband and I since moving to Augusta. They go above and beyond to deliver exceptional customer service, knowledge, and care in satisfying their clients. Everyone I talk to I share how wonderful of an experience we have with this StateFarm agent and team!"
We responded:
"Wow! Thank you, Brooklyn, for such kind words. I am so glad to know that we've been a highlight for your family - a very high complement! If we can do anything else to help, please let us know! "
Juliann Scott
July 22, 2024
5
out of
5
rating by Juliann Scott
"Very helpful and personable! Calling them was easy and they were timely in responding."
We responded:
"Thanks Juliann! Glad we made things quick and easy for you! If we can do anything else, please let us know! :) Matt"
Francis Lewis
July 9, 2024
1
out of
5
rating by Francis Lewis
"Tried to get a auto rental while my wife's auto is getting insurance repairs. My truck broke down and called my agent but was told all he could do is put me in touch with rental place I chose. I guess state farm only uses one rental place. My insurance premiums go up every 2 or 3 months with no claims, when I do file one this is what I get for being a loyal customer. WHAT A JOKE"
We responded:
"Hello Mr. Lewis, I am very sorry this experience has tainted your view of our office. I know we referred you to the rental agency and if there was an inventory issue with them we do apologize for the inconvenience. Rental car availability has been a real challenge the last few years. I'd be happy to connect and address this frustration with you personally. Very sincerely, Matt"
Laura Mccauley
June 28, 2024
5
out of
5
rating by Laura Mccauley
"Matt and Josh are really very helpful and informative. They are always able to answer my questions even if they have to get back with me on the information I'm looking for. Matt and Josh are what keeps me with state farm. Thank you"
We responded:
"Thank you Laura! We appreciate the feedback and we are super grateful for you loyalty to us. We are thankful for you! "
Susan Keen
April 26, 2024
5
out of
5
rating by Susan Keen
"I have been with State Farm for many years and with Matt Willis for a few years now. They are great to work with. Jessica is so helpful with any insurance need or question that I have. Great people!"
We responded:
"Thank your very much! We appreciate your kind words and are grateful for your business! And I think Jessica is pretty helpful too! :) Thanks! Matt"
Two Blessed - The Little Riddle's
April 20, 2024
5
out of
5
rating by Two Blessed - The Little Riddle's
"We are so happy with State Farm. Very prompt, they always go above and beyond to help answer any questions, and take care of all our insurance needs. Thank you for making our new car buying process a breeze on the insurance side."
We responded:
"We are grateful for your confidence in our office and especially thankful for the chance to serve you insurance needs! I am glad we can make it a "breeze" for you! "
Amanda Russell
April 2, 2024
5
out of
5
rating by Amanda Russell
"Thank you Jessica! You are awesome and very knowledgeable. I appreciate your last minute help! And I apologize for requesting your assistance at 3:49pm on a Monday. You are always willing to assist me…thank you!"
We responded:
"Amanda, thank you very much for the review! We especially like it when a team member is mentioned. I agree with you - Jessica is awesome! We appreciate your trust in us. Please don't hesitate to reach out if you need anything!"
dayna madore
March 22, 2024
5
out of
5
rating by dayna madore
"what a great group of people! and who doesnt love being greeted by a sweet furry face. millie is just adorable!"
We responded:
"Dayna! Thank you for 5 Star Review and more importantly thank you for trusting us with your insurance! And, yes, Millie is a big bonus for our customers here at Matt Willis State Farm! If you ever need anything, please do not hesitate to reach! "
Alexis Fox
March 14, 2024
5
out of
5
rating by Alexis Fox
"Matt Willis has always been very helpful and kind. They always are great at explaining things at their office and help you try to get the best coverage and prices. Thank you to Josh Willis today as well and another kind lady who had also helped me with questions I had on my coverage today and discounts. :)"
We responded:
"Alexis - THANK YOU! We appreciate the kind feedback and shout out to Josh! We take pride in taking care of our customers and making sure they understand their coverages and are maxing out their discounts! If we can do anything else for you, please do not hesitate to reach out!"
Harrison Vital
March 14, 2024
5
out of
5
rating by Harrison Vital
"My family has used State Farm for years. When it came time for me to purchase my own home and car insurance, I shopped around various agencies (Allstate, GEICO, Progressive, etc.) but none of them were as competitive or friendly as Matt Willis State Farm. When push came to shove, the decision was easy—special thank you to Josh for your hospitality, friendship, and commitment to your neighbors."
We responded:
"Harry - we THANK YOU for the feedback! We are glad to continue serving your family for the second generation now! Thank you for choosing Matt Willis State Farm. And I am always happy when someone gives a shout out to Josh! If you need anything else, please do not hesitate to reach out!"
Gina Bineng
February 22, 2024
5
out of
5
rating by Gina Bineng
"Jon took care of my insurance needs. Also, I highly recommend this business."
We responded:
"2/26/24 - Thank you for your feedback and your shout out to Jon! We are all grateful for your recommendation and for your trust in us here at Matt Willis State Farm! Please reach out if we can be of further help! Thanks! Thank you for the kinds words Gina! I appreciate you taking the time to leave feedback. And I certainly appreciate your business and confidence in my agency!"
Annette Howard
February 9, 2024
5
out of
5
rating by Annette Howard
"They worked hard on my insurance renewal. I also got a great deal when I bundled car and house Insurance. Everyone was very friendly."
We responded:
"Annette, I am so glad we were able to help you and that it was an amazing deal for you! We do pride ourselves on our welcoming and friendly staff and I am happy you agree! Your business means a lot to us here at Matt Willis State Farm! Please do not hesitate to reach out if you need anything from us!"
monique dismuke
January 12, 2024
5
out of
5
rating by monique dismuke
"The Matt Willis team is great to work with. They always respond promptly to any concern or issues. They take time to give you guidance and recommendations. I have not lived in the Augusta area for almost 20 years. I know they are only a phone call away."
We responded:
"Thank you Monique! We definitely appreciate our "long-distance" relationship together! Thank you for trusting us over the years and the miles!!! "
julieann
December 18, 2023
5
out of
5
rating by julieann
"Thanks to Matt Willis and his team, insurance was one thing I didn’t have to stress about during a recent home purchase. My account representative, Jon Meshanko, took exceptional care of me. He thoughtfully and thoroughly walked me through the process, giving me trustworthy guidance every step of the way. Let Matt Willis and his team take care of you. You will be glad you did."
We responded:
"Thank you Julie! We are glad to be a part of an stress-free home insurance purchase!! We appreciate your trust in our office and I am especially thankful Jon was so helpful to you! If you need any additional help, please reach out! Thanks! Matt"
Evelyn Myrick
December 12, 2023
5
out of
5
rating by Evelyn Myrick
"I highly recommend Matt Willis Agency for all your insurance needs. We have needed their assistance on several occasions and always received prompt and knowledgeable responses. Matt, Josh and Jessica truly care about their clients and go above and beyond to take care of their needs. Give them a call and see what they can do for you!"
We responded:
"Hey Evelyn! Makes me happy to hear that all of us here at Matt Willis State Farm have been able to assist you, offering effective help and quick, knowledgeable responses whenever you've needed them. I am always proud of Josh and Jessica for always going that extra mile. Thanks again for your support and trust in us! - Matt"
Otis Nicholson
December 11, 2023
5
out of
5
rating by Otis Nicholson
"Jessica & Matt are always so helpful! If you are looking for insurance whether it be homeowners or car insurance, you wouldn’t be disappointed if you chose Statefarm!!"
We responded:
"Thank you very much for your feedback! We are happy to hear to hear that you always get the help you need! We appreciate you and the confidence you have placed in us here at Matt Willis State Farm. Please reach out if we can assist you further! Thanks! Matt"
Kaci Beaty
December 11, 2023
5
out of
5
rating by Kaci Beaty
"I have been with Matt Willis and his team for a very long time. In all the years, Matt and his team have always provided great service on every need I've had. From homeowners to auto insurance, they've taken care of my family. The Agent is the most important part of your insurance. If your agent does not provide help when you need it, what's the purpose of using them? You cannot find a better agent than the Matt Willis team. Matt is a great leader and his team is excellent. A lot of agents just provide bare minimum service, but this team is consistent and superior in every way. If you need a great insurance agency to take care of your needs, call the Matt Willis team without delay."
We responded:
"It means a lot to me to have earned your lasting trust at Matt Willis State Farm. It's rewarding to know that we have consistently delivered excellent service for all your insurance needs. We greatly appreciate you and your recommendation! Thank you! – Matt"
Amanda Hubbard
December 8, 2023
5
out of
5
rating by Amanda Hubbard
"I highly recommend Matt Willis and his team as insurance agents. Their responsiveness, constant support, and proactive approach in finding solutions make them truly outstanding. A reliable choice for anyone seeking exceptional service in the insurance industry."
We responded:
"Hi Amanda, thank you so much for taking the time to share your positive experience with our team. We are always glad to hear that we were able to meet your expectations regarding responsiveness, support, and proactive solutions. Your recommendation means a lot to us, and we appreciate your trust and confidence in our team. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We are here to help!"
Laura Leigh Feeman
December 8, 2023
5
out of
5
rating by Laura Leigh Feeman
"I’m a college student that needed renters insurance- I had no idea how that worked. Matt Willis was very helpful in explaining the relevance and finding the most affordable and efficient plan for me and my roommates!"
We responded:
"Thanks Laura Leigh for the updated review! Glad we could help with your Renters Insurance! You know all of us here at Matt Willis State Farm appreciate you! You know how to reach us if you need anything! "
Rebecca Stone
December 7, 2023
5
out of
5
rating by Rebecca Stone
"Josh has been the most helpful! With our new home and our auto insurance he has put us at ease. He is always ready to help and make our lives easier!!"
We responded:
"Josh is a vital part of Matt Willis State Farm! So glad he took such good care of you with your Home Insurance and Auto Insurance! Reach out if you need anything else!"
Jennifer Hubbard
December 7, 2023
5
out of
5
rating by Jennifer Hubbard
"Matt and his team are the epitome of customer service, always helpful, they ho above and beyond."
We responded:
"Ho-Ho-Ho!!! We Ho-ope you always feel this way Jennifer! We appreciate you and hope you have a Merry Christmas! "
keith romer
November 7, 2023
5
out of
5
rating by keith romer
"Matt and his team are the best. Response times, knowledge and customer care are unmatched. And Matt is always willing to serve the community. I highly recommend using Matt and his team."
We responded:
"Keith - I am grateful for your kind words and 5 Stars! You know I am appreciate you and Jess and I am thankful you took the time to recognize the Matt Willis State Farm team here! We are glad to serve you! Thanks! Matt"
Rose Johnson
September 29, 2023
5
out of
5
rating by Rose Johnson
"I was very impressed with the knowledge of car insurance that Jon Meshanko knew. He was helpful and gave good insurance advice for the future. 👍👍👍"
We responded:
"Thank you Rose! I am so glad Jon was helpful with your car insurance. We thank you for letting us help you and we appreciate you! If you need anything, please reach out!"